FREQUENTLY ASKED QUESTIONS

General Asking

Where is your company located?

Our main office is in Los Angeles, California.

Is this a legit company?

Please, rest assured that our company is both legal and formal. joinloves.com has been verified by Norton Secured Seal and using HTTPS security protocol. your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.

Do you have any retail locations?

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

About Products

What are the dimensions of the Brick?

The brick is finally matched according to the number of  figures you choose, you don't have to worry about the size, we choose the right size to keep the overall appearance as much as possible

How to change the color of the brick text?

You can change the text color. Please fill in "color: black, your brick text" in the Brick Text input box, we can understand it, please do not use emoji pictures.

How to change my order products?

You can send an email to [email protected], write down your order number or order email , and what's your update design to us, we will reply you in time whether we can change it or not.

If production has not been completed, we will try to help you change your design.

If production has already been completed, our item may have already been delivered to the courier and cannot be changed.

Orders & Payment

How do I make changes after my order has been placed?

If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. If it’s after business hours, leave us a clear and detailed message with your full name, phone number, and order number (if available) via email.

Which payment methods do you accept?

We currently accept payment via all major Credit Cards, Paypal, Western Union & Bank Transfer. If your payment isn't shown at checkout page, please contact us.

How do you secure my payment information?

joinloves is using HTTPS security protocol sitewide and do not process any of your payment information ourselves.

Is my personal information kept private?

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you. For more information, please read our Privacy Policy in full.

Shipping & Returns

Where do you ship to?

Our orders will be traced back to the warehouse and producer, so please contact us([email protected]) to get the corresponding return address.

How much of the shipping cost?

We can ship our products to every place in the world with international logistics. The rates and shipping time differs from country to country, please visit Shiping & Delivery page for more information.

How long until I receive my Personalized figures ?

Total Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Usually it may take up to 1-3 business days.

Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.

Will I have to pay customs duties, taxes or other fees?

You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself. For more details, please visit Customs & Tax in full.

What if I DON'T like my Personalized figures after receive it?

Okay, DON'T worry about it. We promise an easy 60 days return policy. If you don't like the Personalized figures (The items must be unused and undamaged) and in its original packaging. Please contact us first and return it as instructed. Upon acceptance of your return, the funds will be issued to your original payment account. Any promotional gifts must also be returned with your returned item.

What is your return policy?

Currently we offer an easy, hassle-free 60 days return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 60 days of the purchase date. This is our 60 Days Return policy.